Return & Refund

At Lusome, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before initiating a return.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and in their original condition
• Be returned in the original packaging
• Include all accessories, manuals, and components
• Be accompanied by proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged due to misuse, negligence, or improper handling
• Items returned without original packaging or missing components
• Customized, personalized, or made-to-order products
• Clearance or final sale items (if applicable)

How to Start a Return

To initiate a return, please contact our customer support team within 14 days of receiving your order.

Please provide the following information:

• Order number
• Full name
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect

You can contact us through:

Website: https://lusome.store/

Contact Page: https://lusome.store/contact-us/

Email: support@lusome.com

Phone: +1 (651) 313-6733

Live Chat: Available through our Contact Us page

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received is defective
• The item arrived damaged
• An incorrect item was shipped

We recommend using a trackable shipping service for all returns, as Lusome cannot guarantee receipt of returned packages.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 2 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, and payment providers may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

We may request photographs and additional information to verify the issue and provide a suitable resolution, including a replacement, exchange, or refund where applicable.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure outlined in this policy.

Exchanges

Exchanges may be available for damaged or defective products, subject to inventory availability.

Please contact our customer support team for assistance with exchange requests.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Lusome

Website: https://lusome.store/

Contact Page: https://lusome.store/contact-us/

Email: support@lusome.com

Phone: +1 (651) 313-6733

Address: 2239 Ford Pkwy, St Paul, MN 55116, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our Contact Us page for immediate assistance.

By making a purchase from Lusome, you acknowledge and agree to the terms of this Return & Refund Policy.